Privacy Policy

At Violet Home Care, we are committed to protecting your privacy and ensuring that any personal information you share with us is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.violethomecare.co.uk or use our services.

We may collect and process the following types of personal data:

• Personal Identification Details – Name, address, phone number, email address, and emergency contact details.
• Health & Care Information – If you or a loved one receive our care services, we may collect medical history, care needs, and relevant health-related information to provide appropriate support.
• Payment Information – If you make payments for our services, your payment details are securely processed through our trusted payment providers (we do not store payment details).
• Website Usage Data – Information such as IP addresses, browser type, pages visited, and time spent on our website to help improve our services.
• Cookies & Tracking Technologies – Our website may use cookies to enhance user experience and analyze site traffic. You can manage cookie settings in your browser.

We use your information to:
✅ Provide and manage our domiciliary care services.
✅ Communicate with you regarding care plans, inquiries, or appointments.
✅ Process payments for our services.
✅ Improve our website and services.
✅ Comply with legal and regulatory requirements.
✅ Send relevant updates or service-related information (only with your consent).

We respect your privacy and will never sell your data. However, we may share your information with:

• Healthcare professionals involved in your care (e.g., doctors, nurses, or social workers).
• Regulatory bodies if required by law.
• Service providers such as payment processors or IT support, who help us operate efficiently.

We ensure that all third-party providers handle your data securely and in compliance with data protection laws.

We take data security seriously and have measures in place to protect your personal information, including:
🔒 Secure storage and encryption of sensitive data.
🔒 Limited access to personal information, restricted to authorized personnel only.
🔒 Regular security checks and updates to keep our systems safe.

You have the right to:
✔️ Access and request a copy of your personal data.
✔️ Request corrections if your information is inaccurate.
✔️ Withdraw consent for marketing communications.
✔️ Request deletion of your data (subject to legal obligations).
✔️ Object to how we process your information.

To exercise any of these rights, please contact us using the details below.

Our website may use cookies to improve your browsing experience. You can choose to accept, decline, or customize cookie preferences through your browser settings.

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy policies, so we recommend reviewing their terms separately.

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The latest version will always be available on our website.